Help

How do I change my account password?

If you’ve forgotten your password, please click on “Account” in the navigation menu and the “Forgot Your Password?” link. Follow the instructions on the page to reset your password.

What are your customer service hours?

We’re always available by email, and we’ll make sure to get back to you within 24 hours. If you prefer to talk, call us from 10:30AM to 8PM every day.

How much is shipping?

Our products are perishable, and we take great pains in making sure every item arrives on your doorstep in perfect condition. As a result, our shipping fees vary depending on where you live and the temperatures the products will encounter on their way to you.

Which carrier(s) do you use?

We ship via FedEx to provide you with the fastest and most reliable service. If you live in NYC, we also offer same-day delivery via Postmates. Or just come on down to our shop in Soho to say hi and pick up your order!

When can I come in if I choose in-store pick-up?

If you place an order to be picked up, please inform us in the Note section of the Checkout page the approximate date and time you will come into the shop. That way, we have enough time to prepare your order in advance and reduce wait time for you.

Do you offer refunds?

All sales are final, and we do not offer refunds. In addition, we are not responsible for our products melting during the shipping process, but, as mentioned above, we do take great care in packing and shipping to minimize any damage they may incur on their way to you.