For the best quality and flavor, we recommend enjoying them within 10 days of when they are packaged. Stick With Me Sweets chocolates are at their best when enjoyed fresh!

Each batch of chocolates is handcrafted daily using premium ingredients such as fresh cream, fruit, and quality chocolate. They are made without preservatives, which results in a shorter shelf life than most chocolates.

For best storage, keep the chocolates in a cool, dry place, ideally between 55–70°F. A wine fridge, a cool room, or the vegetable drawer of the refrigerator can all work, but we recommend room temperature storage when possible.

If refrigeration is necessary, keep the chocolates in their tightly sealed plastic bag to help keep out moisture and preserve their beautiful shine. Before enjoying, remove them from the fridge about 20 minutes in advance, but keep them sealed until they reach room temperature. Regardless of storage method, we always recommend enjoying our chocolates as fresh as possible, within 10 days for peak quality.

The shop is open daily from 12PM to 7PM. Email is the best way to reach the team and questions sent this way are typically answered within a few hours: Info@swmsweets.com.

Phone support is available during shop hours at (646) 918-6336 for in-store questions, though availability may be limited during busy periods. For shipping-related inquiries, the dedicated shipping team can be reached on weekdays at (201) 431-6135.

All products are manufactured in a facility that processes tree nuts, peanuts, soy, milk, egg, sesame, gluten, gelatin, and other ingredients. Although efforts are made to prevent cross-contact, the presence of these allergens in the facility means that all products may contain trace amounts, and are not certified allergen-free.

Dairy is present in all signature bonbon flavors. A separate Vegan Bonbon Collection is available.

Some items may also contain pork gelatin or alcohol. We do not use a Kosher kitchen.

To support allergen-aware choices, the following options are available when ordering:

Chef’s Favorite includes a curated selection of popular flavors.

Made Without Nuts and Made Without Gluten options are available for all box sizes and the selection excludes flavors with those specific ingredients, but cannot guarantee the absence of cross-contact.

Build Your Own Box allows filtering by common allergens and chocolate types, plus general flavor descriptions.

An illustrated flavor guide is included in every box, indicating which products contain nuts and gluten. For any specific allergen concerns, customers are encouraged to contact the team directly before placing an order.

No pricing or customer details are included in any shipment. If the order is a gift, a personal message can be added during checkout. For optimal freshness, we recommend confirming that the recipient will be available to receive the package shortly after delivery.

Please note that if a recipient contacts us to ask who sent the gift, we may share the name of the sender. If there are privacy concerns and the sender prefers to remain anonymous, please let us know at the time of purchase.

Our in-house team hand packs every order with care, right here in our kitchen! Shipping fees vary depending on the destination and weather to ensure the products arrive fresh and delicious. We work closely with carriers to secure the best delivery prices available. We apply shipping discounts on large orders automatically, no promo code needed. Shipping costs will be clearly shown before checkout.

FedEx delivers nationwide shipping to 48 states. Orders are only shipped Monday-Thursday to avoid being in transit over the weekend.

Cut-off times vary seasonally, and during checkout, a calendar lets customers select their preferred ship-out date. Shipping options include only one or two-day delivery to get orders there quickly and in perfect condition! We recommend placing orders in advance to access the widest selection of shipping dates. When ordering for a special occasion, it is a good idea to allow an extra transit day to help ensure your delivery arrives on time. Please verify the recipients will be available on the delivery day. FedEx will require a signature on orders over $499.

To protect quality in transit, we check the weather and automatically include insulated mailers and ice packs at no additional charge, whenever needed. For warmer locations and dates, Overnight shipping may be required. Shipping insurance is included with every FedEx 2Day and Overnight order.

Within New York City, we offer a local courier at a discounted flat rate of $18 per delivery. Choose from multiple time slots everyday!

We are happy to help with order changes whenever possible! Please review your order confirmation email as soon as you receive it. To request a change, simply reply to the email to reach our in-house shipping team during weekdays.

Simple updates like adjusting the recipient name or gift message can often be accommodated if requested before the scheduled ship-out date.

More involved changes, such as editing the shipping address or modifying the items in the order, may require additional time and charges.

Once an order has been packed and is ready for pickup, no further changes can be made to the order or the shipping address.

All sales are final, and we do not offer refunds. Customers are responsible for checking that all shipping information is correct before submitting an order, and checking the order confirmation email. Stick With Me Sweets is not responsible for any damages once products leave our facility. In addition, we are not responsible for our products melting during the shipping process, but, as mentioned above, we do take great care in packing and shipping to minimize any damage that may incur during transit. We make no profit on shipping and strive to work with the best carriers at the best price.

Stick With Me Sweets is not responsible for delays in transit for any reason. Delays may be caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier miss-scans, or inaccurate shipping information.

Leaving a package at an address is ultimately up to the discretion of the individual delivery person and is therefore entirely outside our control. Shipping insurance is included with every FedEx 2Day and Overnight order. In the event of a delivery issue, we can file a claim on your behalf to request a refund from the carrier, pending claim approval.

If you’ve forgotten your password, please click on “Account” in the navigation menu and the “Forgot Your Password?” link. Follow the instructions on the page to reset your password.