Help

How do I change my account password?

If you’ve forgotten your password, please click on “Account” in the navigation menu and the “Forgot Your Password?” link. Follow the instructions on the page to reset your password.

What are your customer service hours?

We’re always available by email, and we’ll make sure to get back to you within 24 hours. If you prefer to talk, call us from 10:30AM to 8PM every day.

How much is shipping?

Our products are perishable, and we take great pains trying to deliver them to you in great conditions. As a result, our shipping fees vary depending on where you live and the temperatures the products will encounter on their way to you.

Which carrier(s) do you use?

We ship via FedEx to provide you with the fastest and most reliable service. If you live in NYC, we also offer same-day delivery via Postmates. Or just come on down to our shop in Soho to say hi and pick up your order!

Can I make changes after submitting an order?

Once the order is packed and ready to be picked up from our facility. You will not be able to make any changes to the order. We do not offer any exchange or returns since our products are perishable.

Can I request a delivery date?

You can put down the date in the special request box before check out. We will try to get it delivered by that date. However, we can not guarantee any delivery date since it depends on the local carrier. We only ship Monday through Wednesday for the freshness of the products and highly recommend you to order in advance to ensure enough transit time before your desired arriving date.

Do you offer refunds?

All sales are final, and we do not offer refunds. In addition, we are not responsible for our products melting during the shipping process, but, as mentioned above, we do take great care in packing and shipping to minimize any damage they may incur on their way to you. Stick With Me Sweets is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier miss-scans or inaccurate shipping information. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control. Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Stick With Me Sweets is not responsible for any damages once they leave our facility. Our chocolates are best kept at temperatures of 55-65F, away from sunlight with a relative humidity of 50%. Please enjoy our products within ten days of purchase.