Help
Our chocolates are handmade daily in small batches, and are best enjoyed within 10 days of purchase for peak freshness (or about a week from when you receive them in the mail).
Store in a cool, dry place—ideally between 55-65F. This could be in a cool room, wine fridge, or if necessary, the vegetable compartment of your refrigerator. If storing in a refrigerator, please keep chocolates in a tightly sealed plastic bag so they retain their beautiful shine. Remove from fridge about 15-20 minutes before eating, but keep them in the plastic until they've reached room temperature.
We only use one kitchen to produce all our products, so all products may contain tree nuts, peanuts, soy, milk, egg, sesame and gluten. Dairy is used in each of our signature bonbon flavors and they are not vegan. A few products are made with gelatin or alcohol. Please ask for assistance to avoid an ingredient.
There are a few options when you order any assorted bonbon box: "Chef's Favorite" will include our most popular flavors, or you may also select "Nut Free" or "Gluten Free" to avoid flavors made with those allergens. The "Build Your Own Box" will allow you to filter by common allergens and chocolate types when selecting flavors.
A guide is included in every box that indicates which flavors contain nuts and gluten. Email or call us if you have another allergen question!
We will not include any information about price or customer details. Be sure to include a gift message if you're not handing these directly to your recipient. For gifts, please check they'll be home to receive the package in order to enjoy the products at their peak freshness.
The shop is open daily from 12-7pm. If you have any questions, we’re always available by email, and we’ll make sure to get back to you within 24 hours. If you prefer, you can call us between 12pm–7pm every day.
Our products are perishable, and we take great pains trying to deliver them to you in pristine condition. As a result, our shipping fees vary depending on where you live and the temperatures the products will encounter on their way to you. You will be able to see the shipping cost before you finalize check-out.
We ship via FedEx on Monday-Thursdays, so your packages should arrive before the weekend. We also offer daily local delivery within NYC on https://www.mercato.com/shop/stick-with-me-sweets. Let us know if you would prefer a local courier arrangement for large orders. Or come to our shop in Nolita to say hi and pick up your order!
If it's changing a recipient name or adding a message, we'll do our best to make that happen, as long as it's at least 24 hours before the Ship Out date. Simply reply to your order confirmation email or reach us at info@stickwithmesweets.com. Once the order is packed and ready to be picked up from our facility, you will not be able to make any changes to the order or the address. We cannot offer any exchanges or returns since our products are perishable.
You will select a date from the calendar that the order will be shipped out. That will be the date your order will leave facility, and a tracking link will be emailed to you that evening. You'll be able to choose from a few shipping speeds between 1-2 days. We only ship Monday through Thursday for the freshness of the product. Some locations are not eligible for Saturday delivery. We highly recommend ordering in advance for the full selection of shipping dates. We suggest allowing an extra transit day to ensure your order arrives before special occasions.
All sales are final, and we do not offer refunds. Customers are responsible for checking that all shipping information is correct before submitting an order, and checking the order confirmation email. Stick With Me Sweets is not responsible for any damages once products leave our facility. In addition, we are not responsible for our products melting during the shipping process, but, as mentioned above, we do take great care in packing and shipping to minimize any damage that may incur during transit. We make no profit on shipping and strive to work with the best carriers at the best price. Stick With Me Sweets is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier miss-scans, or inaccurate shipping information. Leaving a package at an address is ultimately up to the discretion of the individual delivery person and is therefore entirely outside our control.
If you’ve forgotten your password, please click on “Account” in the navigation menu and the “Forgot Your Password?” link. Follow the instructions on the page to reset your password.
