Free Ground Shipping to the Tri-State Area on Orders Over $115!

Help

How long are the products best for?

Our chocolates are handmade daily in small batches, and are best enjoyed within 10 days of purchase for peak freshness (or about a week from when you receive them in the mail).

 
How should I store my products? 

Store in a cool, dry place—ideally between 55-65F. This could be in a cool room, wine fridge, or if necessary, the vegetable compartment of your refrigerator. If storing in a refrigerator, please keep chocolates in a tightly sealed plastic bag so they retain their beautiful shine. Remove from fridge about 15-20 minutes before eating, but keep them in the plastic until they've reached room temperature.

What if I have an allergy?

We only use one kitchen to produce all our products, so all products may contain nuts, soy, milk, egg, and gluten. Dairy is used in each bonbon flavor so they are not vegan, and a few are made with gelatin or alcohol as well.

There are a few options when you order any bonbon box: "Surprise Me" will include our most popular flavors, but you may also select "Nut Free" or "Gluten Free" to avoid flavors made with those allergens. A guide is included in every box that indicates which flavors contain nuts and gluten. Email or call us if you have another allergen question! 

Will there be an invoice included in my package?

We will not include any information about price or customer details. Be sure to include a gift message if you're not handing these directly to your recipient. For gifts, please check they'll be home to receive the package in order to enjoy the products at their peak freshness.

What are your customer service hours?

The shop is open daily from 12-7pm. If you have any questions, we’re always available by email, and we’ll make sure to get back to you within 24 hours. If you prefer, you can call us between 11am–7pm every day.

How much is shipping?

Our products are perishable, and we take great pains trying to deliver them to you in pristine condition. As a result, our shipping fees vary depending on where you live and the temperatures the products will encounter on their way to you. You will be able to see the shipping cost before you finalize check-out.

Which carrier(s) do you use?

We ship via FedEx on Monday-Wednesdays, so your packages should arrive before the weekend. We also offer daily local delivery within Manhattan and Brooklyn (and some parts of Queens) with Doordash. Just look for the "NYC Pickup & Delivery" tab on our website. Or come to our shop in Nolita to say hi and pick up your order!

Can I make changes after submitting an order?

If it's changing a recipient name or adding a message, we'll do our best to make that happen, as long as it's at least 24 hours before the Ship Out date. Email us at info@stickwithmesweets.com. Once the order is packed and ready to be picked up from our facility, you will not be able to make any changes. We cannot offer any exchanges or returns since our products are perishable.

Can I request a delivery date?

You can either select "Ship Right Away" or pick a date from the calendar. That will be the date your order will ship out from our facility, and a tracking link will be emailed to you that evening. You'll be able to choose from a few shipping speed options. We only ship Monday through Wednesday for the freshness of the products and highly recommend you order in advance to ensure your desired arrival date.

Do you offer refunds?

All sales are final, and we do not offer refunds. Customers are responsible for checking that all shipping information is correct before submitting an order, and checking the order confirmation email. Stick With Me Sweets is not responsible for any damages once products leave our facility. In addition, we are not responsible for our products melting during the shipping process, but, as mentioned above, we do take great care in packing and shipping to minimize any damage that may incur during transit. We make no profit on shipping and strive to work with the best carriers at the best price. Stick With Me Sweets is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier miss-scans, or inaccurate shipping information. Leaving a package at an address is ultimately up to the discretion of the individual delivery person and is therefore entirely outside our control.

How do I change my account password?

If you’ve forgotten your password, please click on “Account” in the navigation menu and the “Forgot Your Password?” link. Follow the instructions on the page to reset your password.