Orders placed after 2pm May 4th will be shipped out on Monday May 9th. They will not arrive before Mother's day.

Help

How long are the products best for?
Our chocolates are handmade daily in small batches, and best enjoyed within 10 days of purchase for peak freshness, or about a week from when you receive them in the mail.
 
How should I store my products? 
Store in a cool, dry place - ideally between 55-65F. This could be in a cool room, a wine cooler, or if needed, the vegetable compartment of your refrigerator. However, this will not extend the shelf life of the chocolates, and we do not recommend ever freezing them.
What if I have an allergy?
We only use one kitchen to produce all our products, so all products may contain nuts, soy, milk, egg, and gluten. Dairy is used in each bon bon flavor so they are not vegan, and a few are made with gelatin or alcohol as well. 
There's have a few options when ordering any size bon bon box, the "Surprise Me" will include our most popular flavors, but you may also select "Nut Free" or "Gluten Free" to avoid the flavors which are made with those allergens. A beautiful flavor guide is included in every bonbon box, which indicates which flavors do contain nuts and gluten. Email or call us if you have another allergen question! 
Will there be an invoice included in my package?
We will not include any information about price, or customer details - so be sure to include a gift message if you're sending these directly to your recipient. For gifts, please check they'll be home to receive the package in order to enjoy the products at their peak freshness. 
What are your customer service hours?
The shop is open daily from 12-7pm! If you have any questions, we’re always available by email, and we’ll make sure to get back to you within 24 hours. If you prefer to talk, call us from 11AM to 7PM every day.
How much is shipping?

Our products are perishable, and we take great pains trying to deliver them to you in great conditions. As a result, our shipping fees vary depending on where you live and the temperatures the products will encounter on their way to you.

Which carrier(s) do you use?

We ship via FedEx on Monday-Wednesdays so your packages should arrive before the weekend. We also offer daily local delivery within Manhattan and Brooklyn (and some parts of Queens!) with Doordash, via our website under the  "NYC Pickup & Delivery" tab. Or just come on down to our shop in Nolita to say hi and pick up your order!

Can I make changes after submitting an order?
Emailing us at info@stickwithmesweets.com is the best way to catch something for your order, like adding a gift message or changing the recipient name. As long as it's 24 hours before the Ship Out date, we'll do our best to amend it! 
Once the order is packed and ready to be picked up from our facility, you will not be able to make any changes to the order. We do not offer any exchange or returns since our products are perishable.
Can I request a delivery date?

You can either select "Ship Right Away" or pick a date from the calendar. That will be the date your order will ship out from our facility, and a tracking link will be emailed to you that evening. You'll be able to choose from a few shipping speed options. We only ship Monday through Wednesday for the freshness of the products and highly recommend you to order in advance to ensure enough transit time before your desired arrival date.

Do you offer refunds?

All sales are final, and we do not offer refunds. Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Stick With Me Sweets is not responsible for any damages once they leave our facility. In addition, we are not responsible for our products melting during the shipping process, but, as mentioned above, we do take great care in packing and shipping to minimize any damage they may incur on their way to you. We do NOT make a profit on shipping and strive to work with the best carriers at the best price. Stick With Me Sweets is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier miss-scans or inaccurate shipping information. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

How do I change my account password?

If you’ve forgotten your password, please click on “Account” in the navigation menu and the “Forgot Your Password?” link. Follow the instructions on the page to reset your password.